Privacy Policy

Indigo English is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information seriously. 

What type of information do we collect?
 

We receive, collect and store any information you enter on our website or provide us in any other way.

 

Personal information is gathered from the contact us function on our website.  When you send us an enquiry regarding translation or English teaching services, we ask for information such as your name, e-mail address, telephone number, contact details and files for translation.  We keep a record of this information in order to recognise you as a customer in the future and fulfil the assignments you place with us.  We keep a record of any e-mail correspondence you send us, which helps us to manage your enquiry, provide our service and keep track of any problems or concerns you may have had with our services.

 

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, computer, and connection information.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  

 

 

Why do we collect this information?

We collect such non-personal and personal information for the following purposes:

  1. To provide and operate our services;

  2. To provide our visitors with ongoing customer assistance;

  3. To be able to contact our visitors with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information which we may use to provide and improve our services; 

  5. To comply with any applicable laws and regulations.

 


Key third party providers

Indigo English does not sell, trade or rent your personal information to others. 

Our company is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to market our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We also make use of a tool from Google called Google Analytics which tells us about the way people are using Indigo English.  It uses cookies to detect that someone has been to the site before, so that we can see how often people return to the site, how long they stay, and where they tend to go.  We us this to try to work out what kind of experience they’re having on the site so we can make it better.

How do we use your personal information?

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer to you. 

 

We are committed to using your personal information only for following up on your enquiry, marketing and providing our services; resolving a dispute, collecting fees or monies owed; polling your opinions through surveys or questionnaires; sending updates about our company, or as otherwise necessary, contacting you to enforce any applicable national laws, and any agreement we may have with you.  For these purposes we may contact you via email, telephone, text message, and postal mail.  If you would like to opt out of receiving such messages, then please contact us at info@indigo-english.com.

 

We will retain a record of your personal information.  This is done in order for Indigo English to provide you with a high quality and consistent service.  We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

 

 

Security of your personal information

 

We use leading technologies and encryption software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.

 

Cookies and other tracking tools

A cookie is a small file of letters and numbers, which often includes a unique identifier that is sent to your device’s browser from a website’s computer and is stored on your device’s hard drive.  Cookies allow a website to recognise a user’s device.  Websites can send their own cookie to your browser if your browser’s preferences allow it.  At Indigo English, our website uses cookies which are strictly necessary, (such as those which ensure security and enable the use of basic functions on the website) and performance cookies, (which enable us to better understand how our customers interact with our website by collecting anonymous information and reporting on it).

There are two types of cookies:

  • Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

 

The list below shows some examples of cookies used by Wix on our website:

  • svSession - Persistent cookie - Identifies unique visitors and tracks a visitor’s sessions on a site.

  • hs - Session cookie - Security

  • XSRF-TOKEN - Persistent cookie - Security

  • smSession - Persistent cookie (two weeks) - Identifies logged in site members

  • TSxxxxxxxx (where x is replaced with a random series of numbers and letters) - Persistent cookie - Security

  • TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - Persistent cookie - Security


For more information on cookies visit: http://www.allaboutcookies.org

How to disable cookies on your web browser

a. Safari

  1. Go to the Safari menu.

  2. Click on the Preferences.

  3. Click the ‘Privacy’ tab.

  4. Under ‘Cookies and website data’, set it to block, allow, or selectively accept cookies.
     

b. Firefox 3.0+

  1. Click on 'Tools' in the menu bar

  2. Click on 'Options...'

  3. Click on 'Privacy’ Tab in the top section

  4. From the drop down box select ‘Use custom setting for history’

  5. Un -tick the box that says 'Accept Cookies From sites'

  6. Click OK and Close the screen.
     

c. Internet Explorer 7.0+

  1. Click on 'Tools' in the menu bar

  2. Click on 'Options'

  3. Click on 'Privacy' Tab on top section

  4. Click on the 'Advanced" button

  5. Select ‘Prompt’ for both ‘First party cookies’ and ‘Third Party Cookies’

  6. Click OK and Close the screen.
     

d. Google Chrome 8.0+

  1. Click to 'Tools Menu'

  2. Click on 'Settings' or 'Options' (dependant on version)

  3. Click 'Advanced'

  4. Under 'Privacy and security', click 'Content Settings...'

  5. Click on 'Cookies' and tick ‘Block third-party cookies’

  6. Close the screen.
     

 

Withdrawing Consent


If you don’t want us to process your data any more, or would like to delete or change the collected information, then please contact us at info@indigo-english.com.

 

 

Updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

 

Questions & Contact


If you have any questions or would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@indigo-english.com.

Location

31490,Brax, France

Call

T: +33 (0)6.62.92.25.76

    2016 Helen Spottiswoode.
    All rights reserved.
    Indigo English Language Services.